NEC SL2100 INREPORT LIC

InReports is a browser based embedded call reporting application. • Call Lists: Allows sorting by call details, DDIs, groups, etc. • Reports: Predefined summary reports for extensions, trunks and DDI’s. • Charts: Pie charts and bar charts (using the Google API) • Wallboard: Real time statistics on key call handling indicators InReports is designed to provide the following business benefits;- • Monitor your entire companies’ inbound and outbound calls • Measure and manage your productivity & efficiency by department, individual, etc. Manage customer service levels e.g. reducing call abandonment rates, matching staffing levels Uses the Google API to enhance the reporting so the system must have a permanent internet connection https://www.nec-enterprise.com/